Mr Banga's old Banger Maybe but it does Arrive unlike Arriva

I read today Banga bus got in trouble due to poor maintenance record keeping and frequent MOT failures  and had it's operator's license reduced from thirteen to twelve buses. But there are far worse operators than this and to their credit scored a splendid 97% for reliability, a result I'm sure both locally Arriva and First would envy as buses still don't turn up or cut out bits of the route to make up time. Of course fed up one can telephone and complain but in the old days bus inspectors policed the system with proper authority. Having said that most buses do turn up but the failings should not go unchallenged as without the management knowing about it how can they improve the service but that's the problem when the people who should be watching are in a different part of the country.